Peeneshwar Pappula

Developed and customized ServiceNow ITSM applications, gaining hands-on experience with Incident, Problem, Change, and Request Management modules.

Created and managed service catalog items, workflows, and user interface policies to streamline service delivery and improve user experience.

Wrote and debugged client scripts, server-side scripts, business rules, and GlideRecord queries, enhancing platform functionality and data management.

Assisted in managing user roles and access controls, ensuring adherence to ITIL best practices for secure and efficient operations.

Collaborated with senior developers to implement platform enhancements and resolve critical issues, contributing to system stability.

Utilized update sets for version control and migrating configurations across environments, ensuring seamless and controlled deployments.

Specialized in AI/ML content quality analysis, directly supporting the Gemini chatbot model's integrity and performance.

Conducted comprehensive safety analysis to flag and mitigate harmful content, including hate speech, harassment, and adult material, ensuring ethical AI outputs.

Trained and fine-tuned ML models to align with stringent safety and ethical standards for AI outputs, improving model reliability.

Reviewed and enforced quality standards for diverse content types (video, audio, text), including media generation tasks, ensuring content integrity and compliance.

Handled Personally Identifiable Information (PII) with strict adherence to privacy and compliance protocols, safeguarding sensitive data.

Performed rigorous fact-checking to reduce misinformation and eliminate harmful stereotypes in AI-generated responses, enhancing factual accuracy.

Contributed to advanced intent classification and image localization, significantly improving chatbot understanding and accuracy.

Refined user experience by enhancing the accuracy and fairness of AI-generated responses, improving overall user satisfaction.